Our service for your systems

We want our customers to benefit unconditionally from the efficiency and precision of electron beam technology. Regular maintenance and servicing significantly increases the service life of systems and machines; it also improves operating safety and increases system availability. Our fast global shipping of spare parts also reduces machine downtimes and ensures trouble-free production.

We are there for you – on site, by phone or through online support. If desired, we also service and repair machines from other manufacturers. And we can offer cathode servicing for third-party systems.
Retrofitting allows us to upgrade outdated technology to ensure that it is fit to meet current and future requirements.

 

Service

Advantages at a glance

  • Fast, reliable, solution-focused
  • Service Hotline Monday to Friday 7:00 – 17:00 (GMT+1)
  • Upon consultation 24/7 hotline
  • Remote service and online support
  • Service Centers in Germany, China, USA, Mexico and England 
  • Qualified service personnel and practical solutions
  • User-oriented TPM documentation and TPM support
An overview of our service offering
Spare parts management
  • High availability of spare parts worldwide
  • Fast global shipping
  • Certified quality
  • Customer-specific spare parts plan
  • Cathode servicing, even for systems from other manufacturers
  • Wide range of products (incl. special types) and customization options
Maintenance and servicing
  • Range of maintenance packages
  • Regular maintenance intervals
  • Machine acceptance inspection in accordance with DIN 14744
  • Maintenance and repair of systems and components of other manufacturers (as per manufacturer specifications, e.g. vacuum pumps)
  • Latest vacuum technology and minimum evacuation time
Retrofit
  • Analysis of available technology
  • Cost-optimizing integration of the latest pro-beam technology into existing systems
  • Increased availability and service life
  • Modern, state-of-the-art beam, drive and control technology
  • Extension of service life thanks to manufacturer's guarantee
Training
  • Customer-specific training for
    systems, CNC control, electron beam technology, maintenance and vacuum technology
  • Customized training for operators, planners, engineers as well as maintenance and service personnel
  • On site at the customer premises or at pro-beam
  • Tailored to your specific requirements
TOP